Return Policy

Returns are accepted for defective, damaged, incorrect, incomplete, spoiled, expired, or misdescribed products. Opened consumables are not returnable for change of mind, but this does not affect your rights regarding defective or unsafe products. Please contact Nibterra within 7 days of delivery through our Contact page.

Last updated: October 2, 2026

Shipping and Delivery Policy

Nibterra ships exotic-pet supplies, treats, accessories, and enrichment products within the Philippines.

  • Cash on Delivery (COD) is available for eligible locations and orders.

  • Orders are processed within 1–3 business days after payment confirmation or order confirmation for COD.

  • Estimated delivery is 1–3 business days in Metro Manila, 2–5 business days in Luzon, and 4–8 business days in Visayas and Mindanao.

  • Delivery times may vary due to weather, holidays, courier delays, or remote locations.

  • Free shipping is available nationwide with no minimum order required.

  • Please provide a complete and accurate delivery address and mobile number.

  • Tracking details will be sent after dispatch, when available.

  • Customers should inspect parcels upon delivery and report damaged, incorrect, missing, spoiled, or compromised products within 7 calendar days.

  • Store treats in a cool, dry place away from sunlight and moisture after delivery.

For shipping concerns, email us at hello@nibterra.com

Last updated: October 2, 2026

Privacy Policy

Nibterra respects your privacy and protects your personal information.

  • We collect details such as your name, contact number, email address, shipping address, and order information.

  • Your information is used to process orders, arrange deliveries, provide customer support, and improve our services.

  • We do not sell or share your personal information, except with trusted payment providers, couriers, and service providers when necessary to fulfill your order.

  • We take reasonable steps to keep your information secure.

  • You may request access to, correction of, or deletion of your personal information, subject to applicable laws.

  • Our website may use cookies to improve functionality and user experience.

  • We may update this policy when necessary. Changes will be posted on this page.

For privacy concerns, please contact us at hello@nibterra.com.

Terms of Service

By using Nibterra’s website or placing an order, you agree to these terms:

  • Product details, prices, and availability may change without notice.

  • Customers must provide accurate contact and delivery information.

  • Orders may be cancelled if information is incomplete, fraudulent, or the product is unavailable.

  • Free nationwide shipping is available with no minimum order required.

  • Cash on Delivery (COD) is available for eligible locations and orders.

  • Customers should inspect deliveries and report issues within 7 calendar days.

  • Products must be stored according to the care instructions provided.

  • Nibterra is not responsible for delays caused by couriers, weather, holidays, or incorrect customer information.

  • Website content, images, logos, and branding may not be copied or used without permission.

  • We may update these terms when necessary. Continued use of the website means you accept the updated terms.

For questions, please contact us at hello@nibterra.com.